1. Introduction

WiseVAs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wisevas.com (the "Site") and use our virtual assistant services. Please read this policy carefully. By using our Site, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

Fill out forms: Full name, email address, phone number, company name
Express interest in our services: Whether you are looking to hire a VA or seeking employment as a VA
Schedule a consultation: Information provided through Calendly booking
Take our quiz: Name and email address
Download resources: Name, email, and phone number
Register for webinars: Name and email address

2.2 Information Collected Automatically

When you access our Site, we automatically collect certain information about your device and usage, including:

Device information: Browser type, operating system, device type
Usage data: Pages visited, time spent on pages, click patterns, scroll behavior
Location data: General geographic location based on IP address
Referral data: How you arrived at our Site

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activity. These include:

3.1 Analytics Tools

Google Tag Manager & Google Analytics: To analyze website traffic, user behavior, and optimize our Site
Hotjar: To understand how users interact with our Site through heatmaps and session recordings

3.2 Advertising and Marketing

Meta (Facebook) Pixel: To measure advertising effectiveness and deliver targeted ads
Google Ads Conversion Tracking: To track conversions from our advertising campaigns

3.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that some features of our Site may not function properly if you disable cookies.

4. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process and respond to your inquiries and service requests
Match clients with suitable virtual assistants
Send marketing and promotional communications (with your consent)
Improve and personalize your experience on our Site
Analyze usage patterns to enhance our services
Comply with legal obligations
Detect and prevent fraud or other harmful activities

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

Calendly: For scheduling consultations and meetings
Zapier: For workflow automation and CRM integration
Email service providers: For sending communications
Cloud hosting providers: For data storage and processing

5.2 Analytics Partners

Google (Analytics, Tag Manager, Ads)
Meta (Facebook)
Hotjar

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For candidate data in recruitment processes, we retain information for a maximum of two years or until the position is filled, whichever comes later. After the retention period, data is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal information
Withdraw consent: Withdraw previously given consent at any time
Opt-out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us at hello@wisevas.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and Brazil. These countries may have different data protection laws. By using our Site and providing your information, you consent to such transfers. We take appropriate safeguards to ensure your information remains protected.

10. Children's Privacy

Our Site and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will promptly delete it.

11. LGPD Compliance (Brazil)

For users in Brazil, we comply with the Lei Geral de Proteção de Dados (LGPD):

Data collection is limited to what is necessary for the stated purposes
We obtain explicit consent before collecting and processing personal data
You may revoke consent at any time without prejudice
Sensitive information is only collected when required by law
Access to data is strictly controlled and limited to authorized personnel

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@wisevas.com
Website: wisevas.com